About these terms and conditions

In these terms and conditions ‘we’ and ‘us’ mean The Fingerprint Tree® (ABN: 25 921 359 272) and ‘you’ and ‘your’ means you, the customer.  Unless specified otherwise, “website” means www.thefingerprinttree.com.au.

These terms and conditions, together with your order, constitute the entire contract between us and you for the supply of products. No other terms and conditions will apply. The contract cannot be varied unless we agree to vary it in writing or by email.

Terms and Conditions of Sale

Legal capacity to transact

If you are under the age of eighteen (18) years you can not place orders with The Fingerprint Tree®.  By accepting these terms and conditions you acknowledge that you are over the age of eighteen (18) years. Any orders placed and accepted by us will be deemed to be by persons over the age of eighteen (18) years.  Should The Fingerprint Tree® suffer any damage or other losses as a result of a transaction entered into by a person under the age of eighteen (18) years, The Fingerprint Tree® reserves the right to seek compensation for such losses from the parents or guardians of the person who caused any order(s) to be placed with The Fingerprint Tree®.

Placing your order

You may place your order by filling in the order form on this website.  When you place your order, we will issue you with an order number. We will do this by email. By placing an order, you make an offer to us to purchase the products you have selected based on these terms and conditions.

We will send you an order confirmation by email when we dispatch the products you have ordered, which will constitute acceptance of your order. If we cannot process or accept your order after payment is received we will contact you by email or telephone.

If you do not receive a confirmation email from us after 5 business days of making an order, please contact us at sales@thefingerprinttree.com.au.

Payment methods and processing

The Fingerprint Tree® accepts direct deposit, Visa, MasterCard and AMEX and PayPal only.

If you pay by direct deposit, you must ensure that you include the order or invoice number in the transaction description.  Payment processing will not begin until we receive all the information we need.

Payments made on a weekend or a public holiday will not be processed until the next business day. Business days are Monday to Friday, excluding public holidays and bank holidays in New South Wales.

If you pay by credit card, we will email an invoice to you with your order confirmation. Your invoice is your proof of purchase.

Please Note:

We will not accept credit cards issued by banks outside of Australia.

We prefer payment by direct deposit. Credit cards have daily spending limits that may substantially delay the processing of your order. You may be required to provide further identification for additional security reference checks.


If required by GST legislation a tax invoice will be issued to you by email.. Items that include GST, and the total GST paid, will be clearly marked on the tax invoice.


The Fingerprint Tree® always seeks to list products with the most competitive prices. The Fingerprint Tree® reserves the right to change prices for products displayed on The Fingerprint Tree® website at any time. All prices are displayed in Australian dollars with currency conversion available.

Supply of products

Subject to these terms and conditions, we will supply to you the products indicated on your order confirmation email.  The confirmation email will confirm the dispatch of each order accepted.

Delivery charges

Your order will be sent via Fastway Courier or Australia Post’s regular parcel delivery service, unless otherwise specified.  Delivery/Shipping charges are clearly outlined at the check-out, an estimate shipping calculator is available to view at the Shopping Cart.


The Fingerprint Tree® reserves the right to change the shipping service company or the price for delivery at any time and will notify you if a pricing change will affect an order you have placed with us.

Requests for alternative forms delivery must be made at the time your order is placed, and will be subject to confirmation by us.  We will charge you an additional fee if we can accommodate your request.

Delivery times

Orders on this website are usually processed and dispatched within 4 weeks of your specified event date.  Although we make every effort to ensure your order is dispatched on time, we do not guarantee that your order will be processed and dispatched within this timeframe.

If you do not receive a confirmation email from us after 5 business days of making an order, please contact us at sales@thefingerprinttree.com.au.

Delivery times by Australia Post will be in accordance with Australia Post’s standard procedures.

International standard eParcel Post = Registered Post International
Signature on delivery for items up to 2kg, valued up to $500.
Estimated 3-10 business day delivery to metropolitan areas of major cities†.
Signature on delivery in many destinations*.

International Express Post = Express Post International (parcels)
Fast service for items up to 20kg#, including signature on delivery.
Estimated 3-7 business day delivery to metropolitan areas of major cities†.
Signature on delivery in many destinations*.
Limited online tracking available for certain destinations*.

Domestic parcel Express Post = Next Business Day delivery*
For next business day delivery, Express Post items can be sent between all locations listed below.

Location Postcode range(s)
Canberra 0200-0250; 2600-2639; 2900-2920
Sydney and suburbsGosford Region
Tweed Heads/Murwillumbah
Wollongong Area
1000-1920; 2000-2249; 2555-2574; 2740-2786
2264-2338; 2413-2430
2280-2300; 2302-2310
Melbourne and suburbsGeelong and suburbs
Latrobe Valley
3000-3210; 3335-3338; 3340#; 3427-3429; 3750#;
3755#; 3757#; 3765-3767; 3782; 3785-3796; 3800-
3810; 3910-3915; 3930-3934; 3975-3977#; 8000-8899
3350; 3353-3356
3550; 3552-3556
3825; 3840-3844
Gold Coast
Booval/Ipswich Areas
City of Toowoomba
Sunshine Coast Areas
Maryborough City
Hervey Bay City
Bundaberg City
2484-2490; 4210-4299; 9726; 9728; 9729
4350; 4352*
4500-4510; 4520
Adelaide 5000-5199; 5800-5999
Hobart area
7000-7019; 7050-7053; 7055; 7172; 7892
To and from Perth
From all above locations to Perth CDB
Only from Perth CBD
(6000-6005; 6800-6899) to:
Canberra CBD
Sydney CBD
Melbourne CBD
Brisbane CBD
Adelaide CBD
Hobart CBD
6000-6005; 6800-68992600-2601
1000-1299; 2000-2009
3000-3010; 8000-8010
5000-5005; 5800-5879
Please Note:

We are not responsible for any delays in delivery caused by our carriers Fastway Courier, Australia Post or other provider.

Faulty products

Our products may come with guarantees that cannot be excluded under the Australian Consumer Law. You may be entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You also may be entitled to have the products repaired or replaced if the products fail to be of acceptable quality and the failure does not amount to a major failure.

If you think that the products you have received are faulty in some manner, please contact us as soon as possible at sales@thefingerprinttree.com.au. Please quote your order number and let us have any much detail as possible about the fault.

Products damaged in transit

Title and risk of loss to all products you have ordered will pass to you once we dispatch your order.

By placing an order with us, you accept that damage to, or loss or theft of, the products after we have dispatched them is at your own risk.

You should ensure you are covered for any loss or damage to the products from the time we send them to you, including loss or damage in transit or occurring during framing.

Termination and cancellation

The Fingerprint Tree® reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our sole discretion. 

Terms of Use of the Website


Information on this website is provided ‘as is’. To the extent permitted by law, we disclaim all representations, warranties and conditions (express or implied) of any kind as to acceptable quality or fitness for purpose.

While we make every effort to ensure that the information contained within the website is complete, accurate and current, we expressly do not guarantee that the information is complete, accurate or current and assume no responsibility for any errors or omissions of any kind in the content of the website.

We reserve the right to amend or supplement the information supplied on this website without prior notice.

Limitation of liability

To the maximum extent permitted by law, we exclude any liable to you or anyone for damages resulting from loss suffered in connection with the use of this website or the links provided on it.

We do not exclude any condition or warranty that, by reason of the Australian Consumer Law or any other relevant legislation of Australia may not be excluded.  To the extent we cannot exclude our liability, we limit liability to the maximum extent permitted by the Australian Consumer Law

Registration and password

If you sign up to a “My Account” on the website, you agree to be responsible to maintain the confidentiality of your password. You agree to immediately notify us of any unauthorised use of your registration, user account or password.

External links

We may refer to, or provide you with, links to external websites on our website.  These external websites are not maintained or controlled by us. We provide these links for your convenience and are not responsible for their content and do not endorse any pages linked to this website.


This website and its contents are subject to copyright.
Other than for the purposes of fair dealing, criticism, review, study or research, you may not copy, print or store by electronic or any other means a part or the whole of this website or its contents.


You must not assign any rights and obligations under these terms and conditions whether in whole or in part without the prior written consent of The Fingerprint Tree®. Any unauthorised assignment will be null and void.

If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these terms and conditions and the remainder of the provisions in question will not be affected thereby.

Other than our liability under the Australian Consumer Law in relation to faulty products referred to above, our liability is excluded to the full extend permitted by law.

Neither our failure nor your failure to enforce any term or condition constitutes a waiver of such term or condition. Such failures will in no way affect the right to later enforce the term or condition.

The Fingerprint Tree® reserves the right to change these standard terms and conditions at any time.

Force majeure

The Fingerprint Tree® not be liable for any delay in performing any of its obligations under these terms and conditions if such delay is caused by circumstances beyond the reasonable control of The Fingerprint Tree®, and The Fingerprint Tree® will be entitled to a reasonable extension of time for the performance of such obligations.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of New South Wales and will be subject to the exclusive jurisdiction of the courts of New South Wales.